Privacy Policy

Welcome to ASVA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.worldofasva.com and purchase our products. We are committed to protecting your privacy in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. By accessing our website or purchasing from ASVA, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information:
Name, email address, phone number, billing and shipping address, payment details (processed securely via payment gateways), and login credentials (if you create an account).
Sensitive Personal Data/Information (SPDI):
Limited to financial information such as card/bank details, collected only through secure third-party payment processors.
Usage Data:
IP address, browser type, operating system, referring/exit pages, and browsing actions.
Cookies and Tracking Technologies:
We use cookies and similar tools to improve website functionality, personalize user experience, and analyze traffic.

2. How We Use Your Information

Your data may be used for the following purposes:

To process and fulfill your orders.
To provide customer support and respond to queries.
To improve our website, products, and services.
To send updates, offers, or marketing communications (only with your consent).
To comply with legal obligations under Indian law.

3. Cookies

We use cookies to:

Remember your preferences and shopping cart.
Analyze website performance and traffic.
Provide a personalized shopping experience.

You can manage or disable cookies in your browser settings. However, certain features may not function properly without cookies.

4. Sharing of Information

We do not sell or rent your personal data. We may share your data only in the following circumstances:

Service Providers:
With trusted third parties such as payment processors, courier partners, and IT service providers who assist in order fulfillment.
Legal Compliance:
If required by law, government authorities, or to enforce our terms and policies.
Business Transfers:
In case of merger, acquisition, or sale of assets, your data may be transferred as part of business assets.

5. Data Storage and Security

Your data is stored securely on servers protected with industry-standard security measures.
We comply with ISO/IEC 27001 standards as part of reasonable security practices.
While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Your Rights under Indian Law

As per the IT Rules, 2011 and the Digital Personal Data Protection Act, 2023, you have the right to:

Access, review, and request correction of your personal data.
Withdraw consent for data processing (subject to transactional requirements).
Request deletion of personal data, except where retention is mandated by law.
Opt-out of marketing communications at any time.

7. Third-Party Services

We deliver products across India and selected international locations
While we strive to deliver on time, delays may occur due to courier or unforeseen circumstances.
Risk of loss passes to you upon delivery of the product to your address.

8. Intellectual Property Rights

Our website may link to third-party platforms (e.g., payment gateways, logistics partners). We are not responsible for their privacy practices. Please review their policies before providing information.

8. Grievance Redressal

If you have any concerns or grievances regarding your personal data, please contact our Grievance Redressal Officer:
Name: Grievance Officer – ASVA
Address: No 5/9, 3rd Floor, First Street Nandanam Extension, Nandanam, Chennai – 600035, Tamil Nadu, India
Phone: +91 93605 01743
Email: order@worldofasva.com